Siroon H

author

We rented a house last year through California Leasing and have had a great experience. Every person we dealt with was very helpful, professional, pleasant and most importantly, very easy to communicate with. We initially dealt with Julie Roberts. She showed us the property that we eventually decided to rent and was our contact during the rental process. She was very pleasant and always available to answer our questions every step of the way. Once we moved in, Rael Narvell became our property manager and was our main contact during the lease term. She was a pleasure to work with and always responded to us in a professional and caring manner. Whenever a question came up, she was always very responsive to our calls and addressed all of our concerns quickly, honestly and thoroughly. No question ever went unanswered and it was nice to know that we could count on her should the need arise. The minor maintenance issues that came up during our tenancy were dealt with right away and to our satisfaction each time. Whenever we had a maintenance issue, we contacted Kelly Peterson. She, too, was very responsive and a pleasure to work with. For example, late in the afternoon on Christmas Eve, the garage door stopped working. It would not close and I contacted California Leasing, not expecting to hear back from anyone until after the holiday. Kelly not only returned my call within a few minutes, but she instructed me on how to manually close the door until a professional was able to come out and correct the problem. I very much appreciated how she handled this situation. Another time, we woke up to no hot water. Again, I contacted California Leasing and my call was not only returned promptly by Kelly, but a plumber came out the same day, diagnosed the problem, replaced the water heater and we had hot water that same evening. Again, although I hoped that the issue would be resolved quickly, I didn’t expect to have everything addressed and corrected the same day. Plus, it was nice to have hot water again. Based on our very positive experiences as renters with California Leasing, I highly recommend this company to anybody looking to rent a home.